Support
Support and Troubleshooting
Get help and resolve issues.
Common Checks
Before contacting support, try these steps:
| Issue | Check |
|---|---|
| Can't sign in | Verify email address is correct |
| Page not loading | Refresh the page, clear browser cache |
| Job not syncing to app | Check app is online, pull down to refresh |
| Photo won't upload | Check internet connection, reduce photo size |
| Changes not saving | Check internet connection, try again |
Browser Requirements
Use a current version of:
- Chrome
- Safari
- Firefox
- Edge
Mobile App Requirements
- iOS 15 or later
- Android 10 or later
Getting Support
Email support@shocking.energy with:
- Your email address
- Team name
- Description of the issue
- Screenshots (if applicable)
Support hours: Monday–Friday, 9am–5pm GMT
Reporting a Bug
Include:
- What you were trying to do
- What happened
- Expected behavior
- Device and browser/app version